Hey David, Sorry. This is Shanna from Z1. I didn’t see that Russell tried calling you but I just got off the phone with your message machine. My sole position here at Z1 is customer service and I answer any overflow phone calls to the parts dept. I was curious to see what ext. you dialed also and which email address you sent your emails to and like Russell said we, as in about 4 or 5 of us, answer a lot of phone calls during the day and it is a big deal around here if one doesn’t get answered, I take it very personally when someone speaks out about our customer service because I am here every day trying to make sure every order is correct and each person is contacted and taken care of. You can call me at my ext 307 if you cannot get anyone else at anytime.
to Z ski-- For you to call this Z1 drama is pretty ridiculous considering David gave us great feedback on the multiple orders he has placed with us besides the issue at hand! I can tell you we are trying very hard up here and if there is something we can do to improve we will do it. I promise Russell or I will make sure to it and we take it very personal when someone is not happy with their experience.
16:32:06 02/23/12
